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After create rule for create new case jira desist send email from new case.

Nikita Philippov June 23, 2020

After creating an Automation rule to create a new case Jira desists send an email from a new case.

What the problem? Please help! 

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Danyal Iqbal
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June 23, 2020

Who should recieve the email? I suppose the new issue is unassigned? you can edit the notification scheme to add a single user on the create event.

Nikita Philippov June 23, 2020

The reporter from old  the ticket must receive this email. 
Yes I can change the notification scheme.

Nikita Philippov June 23, 2020

Forgiveness, maybe I didn’t put it right. After creating a ticket from another ticket, using this rule, any notifications to the Reporter cease to be sent from the newly created ticket in general. At the same time, everything works fine for tickets created from mail or in Jira.

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