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After upgrading to build 4.6.0 certain fields no longer function

Toby Pittman December 23, 2019

After upgrading to build 4.6.0 fields do no display correctly and I am unable to select anything from the field

 

Jira Service Desk Fields Issue.jpg

 

2 answers

1 accepted

1 vote
Answer accepted
Yinon Negev
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January 10, 2020

Hi.

    Insight CFs are also affected.

This is now a confirmed Bug:

https://jira.atlassian.com/browse/JRASERVER-70473 

Yinon

Mindville Support Team

0 votes
Jorden Van Bogaert
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December 23, 2019

Hi @Toby Pittman 

Is the field still available on the create/edit screen configured for the project? It may have been accidentally removed from these screens during the upgrade, but still show up.

If that doesn't have any results, do you have any add-ons that can alter field behaviours (such as ScriptRunner); Are they up-to-date?

You can also check the log when pressing "create" to see if an error gets logged when opening the create screen.

It may be a bug, but I don't find any logged bugs in the public JSD development project. You can also try to log a ticket with Atlassian via https://support.atlassian.com/contact/ Make sure to already provide a support zip when logging a ticket with them.

Kind regards
Jorden

Toby Pittman January 16, 2020

There is nothing new... all we did is perform the upgrade to build 4.6.0 and it broke. I recently upgraded to build 4.6.1 in hopes that this would be fixed and it is NOT.

Jorden Van Bogaert
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January 17, 2020

Hi @Toby Pittman 

As mentioned by @Yinon Negev , it is a confirmed bug on JSD. You can add an "affects my team" vote on the ticket here: https://jira.atlassian.com/browse/JSDSERVER-6702

(same link as provided by Yinon).

I suggest marking their answer as accepted so others know that this is a confirmed bug.

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