Anonymous access to view issues

[jill_antweiler]

I would like to give our customers anonymous access to JSD tickets so they can view the status of them.  I've tried setting permissions to Public but that results in an error.  Has anyone else been able to accomplish this and if so, how did you do it?

[Italo Qualisoni [e-Core]]

Hi @jill_antweiler ,

Welcome to the community!

I'm not sure what you mean by anonymous access, but you basically can setup your JSD project with these two access permission:

• Private - customers can't sign up and their account is managed by JIRA site-admin
• Public  - customers are able to create their own account in your instance, JIRA site-admin will still have the ability to manage their accounts

You can also have organizations, which will allow your customers from the same organization to share their tickets with their teammates.

In the end of the day, the user will have an account and will need to login to see their own/organization issues.

More than that, you probably will need an app or develop an integration that build the view you are looking for;

[jill_antweiler]

Thanks @Italo Qualisoni [e-Core] 

I think having our customers from the same organization to view issues would do the trick.  Do they have to create the ticket in order to view it?  Do you happen to know what the specific settings are in order to accomplish this?  I'll look into this more today and see if I can figure it out.

[Italo Qualisoni [e-Core]]

Basically organization is a field in JIRA and it can be setup during the ticket creation by the customer or by the agent which can edit the Organization field.

The customer will see the tickets reported by him and also the tickets from the organization he belongs to.

See here how to create new Organizations under your JSD project:

Also you can check this nice video that has a lot of good stuff about JSD, including Organization feature

https://www.youtube.com/watch?v=x0GSghhnN4I&t=810s