Any solution to change jira service desk customer portal screen

[Nguyên Lâm]

Jira Service Desk customer portal is simple, I love it, but my boss want to change screen, any solution for this?

Thanks,

Nguyen Lam

[Nic Brough -Adaptavist- · Accepted solution]

"Change" is very vague here.

If you mean you want to add fields to it, to get more structured information, yes, you can map fields from the underlying issues in the portal/request definition.

If you mean changing the layout, then not off-the-shelf, but you can do things with Apps - the only one I've used for "theming" a portal is "Refined", which gives you quite a lot of flexibility in the design.

[Nguyên Lâm]

Thank you Nic, we want to change layout of home screen, for example: change background picture (as old version), add more link,...

Thanks.

[Nic Brough -Adaptavist-]

Ok, that's definitely something you should be looking at an App for.  I mentioned the one I've used (so I know it can do a lot of that) - https://marketplace.atlassian.com/apps/1216711/refined-theme-for-jira-service-desk

[Nguyên Lâm]

Thank a lot Nic.

[Joseph Huynh]

Hi Lam,

We're using refined theme for JSD here if you want to check it out.

https://csm.candylio.com

[Nguyên Lâm]

Many thanks Joseph, I'll try it.