App Similar Issue shouldn't work on the Help Center

[Antonia Grimm]

Hello,

we use the app "Similiar Issue Finder".  If I create a new Request on the Help Center the app show me similar requests. But it should  only works on the Service Desk. Our customer can not open other request. So it ist better they wont see these similar issues on the Help Center.

Best regards,

Antonia

[Deniz Oğuz - The Starware]

Hi Antonia,

You can disable "customer-context-for-sim" plugin module as shown in the following screenshot to disable add-on on the customer portal. 

[Jack Nolddor _Sweet Bananas_]

Hi @Antonia Grimm 

Similar Issues Finder is a third-party app and it is not managed by Atlassian in any way. If you want to provide any feedback or suggestion to this app, I recommend you to contact directly with the vendor using the following LINK

Kind Regards.