Attached Service Desk

Hello,

I am configuring the client portal and it does not allow me to attach files. I put the configuration that I have and as shown in the portal.

thank you very much!!! Captura (1).JPG

2 answers

0 votes

No. Not show message, just do not add the file.

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Make sure you are connected with the good profil and test an other browser just in case.

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I've tried it with several users and in different browsers and it does not work.

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Can you check your jira log, if you can try to restart JIRA, make sure the size of the file is under your limit

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the size of the file is under of limit and JIRA restart too and it does not work.

i´m crazy with this problem.

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0 votes

Hello Isaac,

Do you have a error message, if yes can you send it please.

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