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Attachments not showing in Service Desk

Eduardo Llanos2
Eduardo Llanos January 28, 2015

Attachments added by an agent is now shown in the Customer side.

Articles describe a workaround using wiki markup

When previewing the comment, i can see the image.

But when entering the Service Desk customer view, the image is now showing

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Like Jean Masters likes this
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3 answers

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Amanda Kirchem
Amanda Kirchem December 28, 2015

Was this question ever addressed? Can customers view or not view attachments added by an agent?

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Eduardo Llanos2
Eduardo Llanos January 29, 2015

Its version 2.2 with agent based licensing.

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0 votes
Pedro Cora
Pedro Cora
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 29, 2015

What is the version of JIRA Service Desk that you have installed? And can you tell if you're using the agent based licensing?

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