Automation: comment added

[davidvdoc]

Hi,

We're trying to set an automation when a customer adds a comment. It's quite simple, but always finisih with an error.

The transition exists in the workflow, from "Información solicitada" to "En cola N1" and the conditions are meet.

You can see the workflow, the automation and the log in the attached files.

We're using the 3.09 version.

Does anybody has the same problem?

Thanks

[ccds]

having the same issue here...

Suggestions to solve this would be more than welcome  :-)