Automation rule for alerting users

[Harry Bob]

Hello,

I am trying to create a Alert User for an automation rule within a Next-gen project.

You can mention a user or team. 

My question is how do you mention a team? What is a team?

I also see users that I dont recognise? Where do I find these as they are not in the user management area?

[Ajay _view26_]

You can add teams by going to Jira -> People and add your team 

The names which dont recognise are App user Names. Each App gets a user id allocated on installation for permission management. Hope that clears all your questions. 

Cheers

Ajay

 

[Harry Bob]

Hi @Ajay _view26_ 

Thanks for the response.

Also I wanted to know if there is a difference between the automation within a next-gen project and from the jira service desk admin area?

[Ajay _view26_]

"Automation for Jira"  was recently acquired by Atlassian , and is now integrated into the standard edition of Jira/ServiceDesk. 

This is what you see in the Project Settings under Automation Rules.

"Automation for Jira" is way more powerful than the default automation provided in Jira ServiceDesk Project. I believe they will slowly phase out the default automation feature provided in ServiceDesk project.

Cheers

Ajay

[Harry Bob]

Oh I see. Thanks!