Can I share Jira Service Desk Cases to and from a vendor? Including Updates?

[john.leek]

My company uses Jira Service Desk Cloud. We would like to ship tickets to and from a vendor's Jira Service Desk.  Is this possible?

[Jack Brickey · Accepted solution]

You can consider an addon to link two instances, e.g. Backbone sync. 

[Jose Lobo (Solutions Architect at Exalate)]

Hello John,

From what you describe you are looking for, it looks like this guide will answer your question:

Jira to Jira Sync: How to Synchronize Multiple Jira Instances in 8 Steps 

I hope this helps you,

[Nick Nader]

Hi John, 

There is no native functionality in the product to move issues from one Cloud instance to another, however you can manually export and import from Cloud instances if you'd like to lift and shift them over. 

Here is the documentation on it