Can customers include a comment on a ticket approval without being an agent

[Mark_Sellhorn]

My question is about the licensing. I already know, that customers (no JSD license required) can approve or reject tickets; but can they also include a comment explaining why they approved or rejected a ticket? Or is this a functionality only available for agents?

Thanks for the support

[Hernan Halabi - Elite IT Consulting Group · Accepted solution]

Hello @Mark_Sellhorn welcome to the community. Customers can raise tickets, approve them and clearly also comment them without need of using a license

[Mark_Sellhorn]

Thank you very much for the fast and helpful response!

[Hernan Halabi - Elite IT Consulting Group]

No problem, don't forget to mark this as solved if that's the case