Can i reply my costumers solutions in E-mail?

[Bob Gerrmann]

Hi,

When my costumers ask me a service request trough E-mail, is it possible to reply my solution back in an E-mail?

greets,

Bob

[Mariusz Piotrowski]

Hi Bob,

I assume that your customer sent email to you Jira Service Desk mail box and issue has been created by a handler. In such situation, by default, your public comment on the issue will send an email back to your customer.

Cheers,

Mario