Can't get 'Resolution' to transition to 'Closed' automatically after creation.

[Joshua Anstey]

Use-Case: We want to be able to log phone calls in Service Desk for reporting reasons. Oftentimes, those are resolved through the conversation. When our support specialist completes the call, he is to 'Create' an issue, select issue type: Log Call. 

Attached to that issue type, I have a workflow (attached) that moves it directly to a 'Done' status. Within the workflow, there is a transition with a Post Function to change the resolution to 'Done'. 

I can't get it to work. Tried many times without any luck.

Even in the Issue creation, when specifying the resolution as Done, it doesn't take. Every way I try it, the issue is created and has a resolution set at 'unresolved'.

[Thorsten Letschert _Decadis AG_ · Accepted solution]

Hi @Joshua Anstey ,

Please put your Creates the issue post function to the top and add the Store issue post function right after the one updating your resolution:

That does the trick for me.

Cheers
Thorsten

[Joshua Anstey]

That worked for me. Thank you!

[Thorsten Letschert _Decadis AG_]

Thanks for the feedback. Glad to have helped!

[Nic Brough -Adaptavist-]

Do you have a custom field of "Resolution"?

Is the psot-function you are showing us on the "Create" transition?

Have you saved the draft of the workflow?

[Joshua Anstey]

Do you have a custom field of "Resolution"? 

No, the provided resolution field.

Is the post-function you are showing us on the "Create" transition?

Yes

Have you saved the draft of the workflow?

Had saved and published many times while trialing the issue.