Can't logon after restore from backup Jira SD

[Accessbank Accessbank]

Hi all! I wanted to restore the test environment from the backup (Jira Service Desk), but everything was hanging and I had to stop/start the service. After the restart service restore failed. And now, no one can log in to the same test environment even admins. 

When I do  select * from cwd_user, select * from app_user, select * from cwd_group there are all my users and groups, also jira-administrators, where I belong

'admin' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

[agente]

Hello!,

this guide can help you :

https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html

Regards

[Accessbank Accessbank]

Thanks! But unfortunately it does not work. There are no logon fails in logs. 

2018-06-13 10:00:00,322 Caesium-1-2 ERROR ServiceRunner [c.a.scheduler.core.JobLauncher] Scheduled job with ID 'com.atlassian.jira.issue.subscription.DefaultSubscriptionManager:11001' failed
java.lang.NullPointerException