Cannot assign Agent

[Zwick, Susanne]

Hi all,

I need help with an issue where i do not have any more idea.

I cannot assign a user for a jira service desk ticket.
The assignee field of "Ticekt No" could not be updated. User "name of the user" cannot be assigned issues.

the project settings are done - user is an agent
we have 5 license and 5 agents

steps:

- set user as person / agent in project settings Access

- choose a ticket

- choose assignee 

- a list of value is given with all other persons in the company - but not this user, after "enter"  -  assignee field is empty - ticket is not assigned

- a message appears:  The assignee field of SDE-…. Could not be updated.
   User xxxxx..xxxxx cannot be assigned issues.

[Mariusz Piotrowski · Accepted solution]

Hello,

user Permission Helper in the issue view (seen under Admin button when you are logged as administrator account). Most often admins forgot to set permission scheme. I think this user is not present (directly or indirectly) in Assignable permission.

[Zwick, Susanne]

Hi 

thanks !! 

It works now - yes the permissions are forgot-

Susanne

[Aleh Barzavets]

Hello, I faced the same problem, could you help me by describing the steps to fix this problem in more detail and step by step. I will be very grateful for your help