Cant see anything under Jira service desk

[Tapan Joshi]

I have admin privileges, but I can't see anything under Jira Service desk

[Sachin]

Hello Tapan,

You need to be an "agent" to be able to View the customer portal, queues, reports and SLA metrics within a project - Jira Service Desk: Agents, Customers, and Roles

Agents in Jira Service Desk

Agents licensed for Jira Service Desk have the ability to access queues, move issues through workflows, and make customer-facing comments.

You can license a Jira Service Desk agent by:

• Giving them application access to Jira Service Desk Cloud (read more on managing application access)
• Including them the service-desk-users role in Jira Service Desk Server (see licensing and application access).

Global permissions

At installation time, Jira Service Desk creates a global permission named Jira Service Desk agent access. If agent based pricing is enabled for the instance, users who require access to agent views or functionality need to have this permission. The number of users who are granted this permission determines how many agent licenses are used on the system.

Hope it helps.

Best,
Sachin.