Change priority by Comment

[Thomas Werner]

Is there a simple way to change the priority of an issue when it is commented by email?

[Pedro Felgueiras · Accepted solution]

Hi @Thomas Werner

I think the best way to do that is with the Automation Plugin for Jira. 

Create a rule to be triggerd when a comment is added, check if the comment has a specific text and the action is to change the priority. 

If you project is of type Service Desk, it provide an Automation tab on the Administration page of the project

Best regards, 

Pedro Felgueiras 

[Thomas Werner]

Thank you Pedro that works perfectly