Cloning/Backup Jira Service Management instance without customers/users

[thorngje]

Looking to backup/clone JSM instance to sub-production so that we can perform development/testing.  However, the last time we tried this it brought all our users and customers over and resent them the invite email to the new instance.

We need to prevent that email from going out to some 3,000 people.  Let me know if there is a way to do this or if you have an idea for us to try.

Thank you!

[Piotr Biegun _Gitprotect_io_]

Hi @thorngje,

Yes, indeed, it's a common issue that results in multiple issues with your users. We provide the possibility to recreate Jira environments without users as one of our Disaster Recovery scenarios in Gitprotect Jira Backup & DR.

Ping if you need to know more.