Closed items still in queue

[gclarke]

Hi all,

I'm new to Jira (as of 2 days ago) so looking for some support.

In our instance when I "Close" tickets they're still showing up in my Queue of Open Items and are therefore skewing our numbers in terms of Open Items. 

How do I fix this?

Thanks!

GC

[Avinash Bhagawati _Appfire_]

Hi @gclarke ,

Welcome to Community !

Can you please check below configurations.

1. Edit the queue and check the queue filter. Whether it includes closed tickets or not.
   
2. Click on each issue and check whether resolution field value has been set to Done or any value
   
   
   

Thanks,

Avinash