Comments not getting reflected while updating Bulk Tickets

[Sudeep Narayan Banerjee]

Hi Team,

We are trying to update bulk tickets in one go, by writing some comments into the Comments Section like "Any update?" etc.

The tickets are getting updated as a bulk but the comment "Any update?" is not getting posted rather only a field parameter gets changed.

We tried to check this link but could not understand further. I am willing to attach the screenshots for your reference but unable to find the section for uploading the same in this ticket.

Any help would be greatly appreciated!

Thanks

[Thomas Magny-Garcia]

Hi @Sudeep Narayan Banerjee 
I think your screenshots would help. Because I just tried the different step and it works fine with me.

I am interesting to know how you do the Bulk Change.