Connecting Confluence Server KB with JSD Data Center

[Effie Bagourdi [Nimaworks]]

Has anyone encountered any issues when using a Confluence Server space as a knowledge base in JSD Data Center?  We plan to run a test on this, but if someone from the community has experience on this, we could get a heads-up.

[Kiran Panduga {Appfire} · Accepted solution]

Hi @Effie Bagourdi [Nimaworks], 

Jira Service Desk Server/Data Center can integrate with both Confluence Server and Confluence Cloud and integration is pretty easy.

Please visit the below Atlassian KB article to integrating Jira Service Desk with Confluence,  to serve customers with a knowledge base.

https://confluence.atlassian.com/servicedeskserver/set-up-a-knowledge-base-for-self-service-956713310.html

https://confluence.atlassian.com/servicedeskcloud/serving-customers-with-a-knowledge-base-732528995.html#Servingcustomerswithaknowledgebase-Viewingaccess

Hope the information will be helpful.

Thanks,

Kiran.

[Effie Bagourdi [Nimaworks]]

Hi Kiran,

Thanks for your reply.  I know that integration is possible.  My question relates to Data Center to Server integration and if anyone has encountered any issues.

Thanks.

Effie

[Kiran Panduga {Appfire}]

Hi @Effie Bagourdi [Nimaworks], 

I have not come across any issues. Integration is achievable. 

Thanks,

Kiran