Creating reports to export csv/xls

Hi,

we've just started using Service Desk . I can see some reports are by default available.

However, most of them are graphics.

I would like to create a report showing all closed issues of a certain period (e.g. last month)

containing ticketnr,description, Issue type, reporter, date created, date closed, ...

and then be aible to export it to a csv or excel-file . Is this possible?

When creating new reports I only see possibility to add "series" where I can set filters,

but I cannot choose which fields should be in the result of the report.

When creating a new queue it is possible to choose the fields that should be shown,

but I don't see this possibitly when creating a new report...

Kind Regards,

Orlando Vanhove

1 answer

0 votes

Hi, yes, it is possible,

look through the Atlassian Documentation:

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Then you can pick 'column' and add all fields that you need in.

Then 'Export' 'CSV Current fields'

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