Custom Fields now ONLY allowed at "Issue View" where previously available on "Request Form"

[Laurie Egbert]

Our Service Desk "Ticket Form" and our "Agent View" have always used the same custom fields. See the below image as an example of fields these screens shared. 

All of a sudden, our users are reporting they no longer have access to any of the fields previously available. 

When I investigate, I found that all the fields previously available are now showing as ONLY Issue View. 

I have moved them back to the Agent View. But some are still showing as "Hidden".

None of us (that we're aware) have done any changes to these fields or the agent form.  The only work I myself have done is on the Workflow and all I did was add a status for "won't do". 

Help!! 
Thank you.

[Laurie Egbert · Accepted solution]

Moving the fields back over to the Agent View does work on most of these fields. 

Not sure how they got removed, but this is resolved. 

[Laurie Egbert]

After further investigation, the labels on screen were a recent 'enhancement' by Atlassian which has caused a significant number of complaints like this one. I'm told they are reevaluating reversing the enhancement until it is more clear to users what views their fields are visible on.