Customer Satisfaction Survey

[Anita Middleton]

Who is sent a Satisfaction Survey when an issue is resolved?  Is it the Reporter and all Request Participants?  or just the Reporter? 

[Gökçe Gürsel {Appfire} · Accepted solution]

Hi Anita,

It says in the Project Settings>>Satisfaction Settings that "When you resolve a request, your customer will receive an email asking them to rate and comment on their experience."

So only the customer (reporter) is sent the satisfaction survey.

[Jack Brickey · Accepted solution]

Just the reporter. 

[chelsea-ullainalow]

Is the customer satisfaction survey Anonymous and if not is there a way to make it anonymous?

[Jes Kampman]

It is sent to the Reporter.   So automatically know who the person is...