Customer error - You don't have permission to create attachments

I have a client who tried to log a ticket. The error Unfortunately, you don't have permissions to create attachments came up.

I checked our permission and it looks like attachments are enabled on the portal.

This is the only customer who's had this issue.

Suggestions?

1 answer

0 votes

Sometimes browsers have a bad day, it can happen with everyone.

Try another browser or delete the saved data of the actual JSD instance. (cookies)

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I've had the same problem as Katherine had. But clearing cache or cookies didn't help in my case

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CLOUD

STANDARD

Product Admin