Customer satisfaction comments stored in which filed? How I can search it from Search Issues?

[Veera Boddula]

I want to filter issues having Customer satisfaction feedback. I am creating Tableau report of JIRA issues using Web connector. Please help up which column/field has this information stored

[Mario Carabelli]

Hi @Veera Boddula

Unfortunately this isn't possible in Jira service desk so far. Here is the improvement ticket and the current workarounds:

https://jira.atlassian.com/browse/JSDSERVER-4317

If i did help you it would be great if you mark my answer as accepted.

With kind regards

Mario

[Veera Boddula]

@Mario Carabelli OK... I don't have access to JIRA database. I am connecting to Jira from Tableau using webconnector. While we connecting to it. You will see list of filed that you can import into your report. So Which filed capture that info?

[Sherryl Radbil]

Please vote for  

JRASERVER-72051  Allow selecting to add columns Satisfaction Comment and Satisfaction Date to the JQL results

[Veera Boddula]

@Mario Carabelli OK... I don't have access to JIRA database. I am connecting to Jira from Tableau using webconnector. While we connecting to it. You will see list of filed that you can import into your report. So Which filed capture that info?

[Mario Carabelli]

@Veera Boddula

Unfortunately I am no expert of tablaue and never used it.

Maybe it wouldbe better to open a ticket directly at the vendor support portal:

https://aioreports.freshdesk.com/support/home

With kind regards,

Mario