Customers cannot attach files on the tickets

[Marios Chrysovergis]

Hi guys,

Our customers are trying to attach files on their tickets but there is no such an option on the ticket.

On the visible fields I have the below config:

so I am not sure why it is not visible. 

[Marios Chrysovergis]

hi @Ajay _view26_ , I checked the Screens and all have the attachment as well.

[Ajay _view26_]

Oops ..                 

[Ajay _view26_]

Hi @Marios Chrysovergis ,

Your configuration seems ok. Can you please check the Screen configuration and check if the Create Screen has the Attachment field included