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Delay on email notifications

gfernandez
gfernandez February 9, 2021

Hello everyone,

I would like to know if anyone is experiencing with JSM a delay on many email notifications. For example, a client registered an issue yesterday afternoon and after 20 hours the agent has just received the notification showing that a new issue has been created.

Anyone else with the same problem?

 

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gfernandez
gfernandez February 10, 2021

As the emails are being bounced, I have thought that the delayed notifications could be due to JIRA receiving the rejected emails and trying to send them again.

Could it possible?

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Ariel Lipkies
Ariel Lipkies
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February 9, 2021

I'm seeing a few minutes delay

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gfernandez
gfernandez February 9, 2021

To me is around 20 hours.

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