Disable the ability to re-assign a ticket if it's already assigned

[Nathan Zagaria]

I'm looking for a way or function that once a ticket is assigned to a agent, that another agent can't go in and re-assign to themselves.

Or is there a way to implement the ability of once a ticket is assigned, the agent who has the ticket has to assign out to another person, and can't be assigned by anyone else.

[zack · Accepted solution]

You could setup your permission scheme so that the only users with the Assign Issues permission are "Current Assignee" and then you'd likely want a manager user as well in the event that the Current Assignee in unavailable to change the assignee.

[Nathan Zagaria]

Awesome, that did the trick.