Does service desk lets you set an email notifier? How?

[Vivek Shah]

I would like to set up a group of users(internal company folks) that must be notified via email any time a service desk ticket is created by end customers.

Can some one please guide me on how to do this. Thanks !

[Arthur Gonçalves]

Hey Vivek,

Please take a look on this guide from our documentation. 

-- Arthur Gonçalves

[Cesar Salvado]

You can create a filter with suscription.

regards.