Duplicate tickets created from forwarded email
Whenever we forward an email into the helpdesk (IE, someone who should have submitted a ticket but decided to email one of us directly instead), about 3-5 minutes after the ticket is created in the helpdesk, another duplicate shows up. Is this a known bug? What could be causing this?
1 answer
Luciano Fagundes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
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