Editing a list in the Help Center

Hi!

I have a stupid question:

How can I edit the list of incident types on the Home Center home screen (the documentation says that this list is generated automatically:

-Get IT help
- Set up VPN to the office
- Request a new account
- Desktop/Laptop support
- Request a desk phone
- Report a system problem

(Jira Service Desk Server)

1 answer

1 vote

Answer accepted

These are called Request Types (or Customer Request Types, depending on server/cloud). You can set them up by following these instructions:

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Trevan thank you very much! I couldn't find this information)

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.