Emailing Project Administrators

[David Gage]

Is it possible to email Project admins when a new ticket is generated?

Our users submit IT support requests by emailing a specific email address.  I've confirmed that when it reaches our JSD project for IT support requests, But how can I send an email notification to the support staff that a new ticket has been generated - including the ticket information?

Is this an automation rule that needs to be setup?  How can I do this?

[Carlos Garcia Navarro · Accepted solution]

Hi David,

You (if you're a project admin) can edit the notification rule to send emails to a specific group (or role) when an issue is created. To do this:

1) Go to Project settings

2) Look for notifications

3) Edit notifications

4) Click 'Add' for 'Issue created' event:

5) And add the group, or role, or individual project administrators  to the notifications list:

Hope it helps,

Carlos

[David Gage]

That worked!  Thank you.

David

[Carlos Garcia Navarro]

You're welcome! :-)