Emails not creating requests/issues in Service Desk

[Bongani Thwala]

Good day,

Can someone assist me as I have noticed that 

Emails not creating requests/issues in Service Desk

I have sent test emails and mine are creating requests/issues in the service desk but for some all other customers it is not working.

I have double checked the customers that are whitelisted but the emails they sending are not creating any requests/ issues.

What could be the problem.

[Kerem Caglar [Solveka]]

Go into Applications > Email requests page

and then browse to the bottom of the page and find the problematic service desk mail handler row. Click View logs. You'll see all the mail logs.

[Bongani Thwala]

Hi Kerem,

Thank you for taking the time to respond to my issue.

Please assist me where do I find "Applications"?

[Kerem Caglar [Solveka]]

On Jira'a Admin menu. Top right corner, cog menu

[Bongani Thwala]

This is what I am seeing now

[Kerem Caglar [Solveka]]

Processing Log tab shows the info we need