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Evaluating Jira Service Desk and 'Raise a request' doesn't work

Beom Koh
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August 25, 2018

I am evaluating Jira Service Desk and I have installed 3.14.2 on AWS. 

 

I used all default settings during the setup but I can't seem to raise a request in the IT Help Desk. (When I click the 'Raise a request' button, it just goes back to main portal page.) . Anyone seen this issue?

 

Thank you

 

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1 answer

0 votes
Eelke van der Nat August 28, 2018

Did you have setup the request types of the portal?
Go to project settings > request types. If there is noting there or not visible, then the portal will redirect you to the homepage since it can't find anything.

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