How can I disable 'request on behalf of'?

[salvarez]

Hi Support,

How can I disable this feature 

'Jira Service Management: Raise issues on behalf of customers'

We currently don't need this feature but I am unable to edit or disable this from my end with 'site admin' role.

Thank you.

[Alex Gallien]

If you use Scriptrunner Behaviours (on DC at least) you can hide the field using a Request Type mapping with the following code in the initializer:

def reporterField = getFieldByName('Reporter')
reporterField.setHidden(true)

[Jack Brickey]

Correct you cannot remove that. One thing to mention is that it does not exist when using the ITSM templated project. Question why do you wish to remove?

[salvarez]

Because it is allowing our clients to see everyone else's email address. Also, we do not need this feature. our clients are creating the tickets for themselves.

[Dirk Ronsmans]

Hi @salvarez ,

Normally clients (as in customers) don't see that. Only an Agent would be able to raise something on behalf of another user.

https://support.atlassian.com/jira-service-management-cloud/docs/raise-a-request-on-behalf-of-a-customer/