How can I make clients see notifications only for their own tickets?

[Wojciech Skowron]

Hi,

When I add clients to the same organization they see notifications whenever someone from this organization raises an issue.

I would like them to see notifications only for their own tickets but I cannot seem to find this option.

Please advise, Thank you!

[brbojorque]

I think you should be looking at the Customer Notifications

https://<INSTANCE>.atlassian.net/servicedesk/admin/<PROJECTKEY>/customer-notifications

Specifically, Organization added notification, tweak it as required :)