How can I remove the deleted order from my queue?

[Phuritchaya J]

I wanted to permanently deleted an order, but that order still shows in the queue as Process status, I have tried to delete the queue but the deleted order still shows, Is anyone knows how to fix it? Thank you in advance!

[Jack Brickey]

This sounds very odd. Can you please try to search for this issue using JQL search

issuekey = abc-123

if it shows up then please click on the issue to open it then click on the ellipses in upper right and select delete. Note: if you do not see delete you don’t have delete issue permissions.

[Ansar Rezaei]

Hi

Did you use the issue security level on your project?

[Phuritchaya J]

Hello Ansar Rezaei,

I checked already, I did not enable that function. 

[Ansar Rezaei]

So please create another issue in the same project and let it appear in this queue, then click on it and check whether you can see its detail or not. If you don't see a new issue, then there is some problem with the permission scheme, else it's related to the indexing issue of your instance.

For the second reason, run Integrity Checker and project reindex and recheck your queue, If it doesn't help, paste log file here to investigate it more.

[Adrian Stephen]

Hi @Phuritchaya J 

Have you tried going to the issue and deleting it? On that screen from the screenshot you provided, there is an issue key under the key column. Click on it to access the issue and then are you able to delete it from there ( More > Delete ) ?

[Phuritchaya J]

Dear Adrian Stephen,

I have tried that once, but it still show here, and now I cannot click and open that order anymore. Do you have any other suggestions? Thank you for your response.