How do I add SLA new metric in next gen service desk

[Trena Norcia]

In next gen when trying to add new Metrix to SLA I have a blank screen.  It is not populated with time metric and goals

[Gökçe Gürsel {Appfire} · Accepted solution]

Hi Trena,

Did you try to refresh the page? Do you have the necessary permissions?

https://support.atlassian.com/jira-service-desk-cloud/docs/create-and-edit-slas-in-next-gen-service-desks/