How do you assign issues or incidents in service desk to another team?

[Vince Lukban]

I'm trying to emulate standard ticket system functionality within service desk, but I can't figure out how it handles the assignment of a "ticket" to a group.  I didn't see that step in the issue workflow either.  How do i accomplish this?

[Nic Brough -Adaptavist-]

Assigning to a group does not work in real life, so Jira does not do it.

Service Desk is built for a standard scenario - people raise requests which go in to a pool that one or many teams pull their work from.  A person in those teams is expected to pick out the most appropriate thing to work on, and to help them with that, JSD has "queues". 

These should be set up so that (any member of) a group can look at it and assign the one at the top of the list to themselves and work on it.

[Jack Brickey]

this is an often asked question and there are a number of answers already. Here is a quick summary...

• Assignee in Jira = a single user account
• You can't have multiple users in the Assignee field
• You could consider creating a dummy user account that represents no actual user but resolved to an email account in your mail server that is a DL. However, you will loose any true ownership/accountability w/in the tool. You will need to manage that externally.

[Raynard Rhodes]

I don't think you can assign an individual ticket to a group of people. Are these people/is this group in the same project?