How to automate creation of Major Incidents from customer reported tickets

[Sebastian Porada]

Hi,

I can't find a way to automaticaly escalate tickets created by customers to opsgenie major incidents. I only can see option to do it manually by Create Major Incident button in issue view. I would like to escalate certain tickests (for example with highest priority) to Major Incidents and benefit Opsgenie alerting options

[Carsten Häusler]

a solution is in progress:
https://jira.atlassian.com/browse/JSDCLOUD-9649?error=login_required&error_description=Login+required&state=01ca9ed5-e4aa-456d-9c26-e9f88bd1ecfc

[Luke Russell]

Hello,

This took me a while to figure out, trawling through documentation.

You need to use generic Jira system webhooks, sending to a generic OpsGenie integration.

The webhook configuration lets you filter based on JQL and event type. This is enough to generate the Alert in OG, but I haven't gotten to really optimise it yet with field mapping and setting priority etc.

[Deleted user]

Very interested in this as well.