How to disable custormers escale or resolve an issue?

[Dima Hulyuk]

Hi. I am looking for don't let customers to scale their created issues. I was looking for it for hours and I still couldn't find it. Can this be changed?

[carolyn french · Accepted solution]

Hello and welcome to Community!

Have you tried following the steps suggested by Branden in this previous question?

https://community.atlassian.com/t5/Jira-questions/I-don-t-want-customers-to-escalate-tickets/qaq-p/627207

Hope this helps,

Carolyn