How to import URLs to JSM assets?

[Gili Bar]

I am trying to add links to an existing field in the JSM assets schema called NinjaOne link.

I import the links, but they work as text and not URL

How do I import them so they are used as a URL for this schema and the field I chose?

[Samuel Weiss]

Hi @Gili Bar 
You need to change the field to the URL type.

If you are interested in efficient monthly patching with NinjaOne, you will be pleased to hear that we have just released a scheduler that integrates with it.

Work & Maintenance Scheduler (WMS)

It supports your engineers during patching by providing information on the scope of work, including device state, and enabling them to put multiple devices into maintenance mode in NinjaOne with a single click, for example.

In case you need a promo key or extended trial, please reach out.

Kind regards,
Samuel

[Christopher Jaksch]

Hi @Gili Bar

did you already check the following documentation: https://support.atlassian.com/jira-service-management-cloud/docs/prepare-your-data-for-importing-into-assets/

https://support.atlassian.com/jira-service-management-cloud/docs/attribute-types/

Hope that helps you to continue your mission.

Best
Chris
catworkx

[Gili Bar]

It's already starting with https://  ( I thought about it)

This is not the solution, but thank you 

[Christopher Jaksch]

Hi @Gili Bar

just to be sure: The Type Value of your Asset field "NinjaOne link" is URL and not Text, correct?

[Gili Bar]

Correct - URL

[Christopher Jaksch]

In that case I'd recommend you to open a support ticket at Atlassian to assist you with your csv import list: https://support.atlassian.com/contact/#/

I've setup a quick csv import with URL in my JSM Cloud demo instance and was able to import all URL as clickable URL successfully.