How to send a custom automatic email on issue transition?

[Enkhtaivan Ganbat]

Greetings,

Is it possible to send custom automatic email on issue transition to the reporter?

For example, I need a custom automatic email sent when an issue transition to "Waiting for customer" status, and since it's a custom email, I would like to set up the email body text.

[M Amine]

Hi,

Yes you can without using any third-party add-on. In fact JSD has a powerful automation engine that you can use to create a rule like this : 

• When : "Status Changed"
• If : "Issue Matches" and you choose the status that you want or even you set the JQL Query that you wnat
• Then : "Send email" 
  • To : "Reporter"
  • Content : Put your content here

et voila :)

hope it helps

[Enkhtaivan Ganbat]

Thank you!, it worked like a charm, I added several cool automation rules :D

[Thomas Schlegel]

The Jira Misc Workflow Extensions also has a post-function for that: "Email Issue"

[Mahesh S]

If you have script runner, try this.

https://scriptrunner.adaptavist.com/4.3.6/jira/builtin-scripts.html#_post_functions