How to swipe all the content of my JIRA?

[Andrei Akentjew]

I've been trying to create, edit and delete different projects for different testings.

Now I'm having problems because I delete projects but some information is still there (workflows, fields, etc).

How can I swipe my account completely in order to start again from 0?

Thanks!

[Asha Goyal]

Hello There, 

Here is the steps:

1)Navigate to https://admin.atlassian.com and log in with admin / site credentials.
Select the site that needs resetting.

2)Select Manage Subscriptions under the Subscriptions & Billing heading within the left column of the UI.

3)If there is only a single application / subscription within the site, you will need to add a new temporary one. (watch how in the video)

4)Once there are at least two applications / subscriptions, click the ... for the one that needs to be reset and choose Delete only if you have a backup! cheeky
Type DELETE in the confirmation box.

Provide a reason for Atlassian. (This really does help)
Click the Delete button.

5)Wait for the Site to update showing that the application / subscription has been deleted.
Reactivate the application / subscription by navigating back to Site Settings and selecting Discover Applications under Subscriptions & Billing (left column)

Find the application that was deleted and click the Reactivate button.

[Thomas Deiler]

Dear @Andrei Akentjew,

For JSD Server: shut down Jira, drop all tables in DB, delete Jira-home (save dbconfig.xml before), start Jira with saved dbconfig.xml.

For Cloud: Open ticket to reset your virtual instance.

So long

Thomas

[Andrei Akentjew]

@Thomas Deilerthanks for your answer.

Sorry for the basic question but where can I create a ticket?

[Thomas Deiler]

https://support.atlassian.com/contact/