How to try set up a project name in the email sent via Jira Service Desk

[Andy Nichols]

I want to try establish how to implement the following into the Service Desk as I’m new to this functionality.

I need to establish how the process works from client issuing a ticket into the queue.

• As I need a way where I can recognize which ticket belongs to per client so is there a way I can change the email form for the client state name etc?

[Trevan Householder_Isos-Tech-Consulting_]

@Andy Nichols There is a lot of discussion that could happen for each of these questions, so I would recommend breaking your questions up into individual / separate questions. 

There's a lot to unpack, here...  too much for one thread, in my opinion.

[Andy Nichols]

As well is there auto response email when the customer issue an email to the Jira Service Desk which is converted to a ticket into the queue. 

If so can we tailor a response to the customer to be SLA specific per customer ?