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I just purchased the license for JIRA Support Desk but I do not have the same options to configure.

Diane Findlay
Diane Findlay March 4, 2018

I need help to get started.  I have the documentation but my screens do not match.  There must be a problem with my access or maybe I missed a step to set this up properly?  Help please.

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KellyW
KellyW
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 4, 2018

Hi Diane,

 

There are 2 approaches to install JIRA Service Desk:

  1. JIRA Administration >> Applications
    You should see JIRA Service Desk on the right bottom corner of the page that prompts you to try it for free. Install the free trial and apply the valid license accordingly.
  2. JIRA Service Desk marketplace
    Download the compatible release (.OBR) and upload that in JIRA Administration >> Applications

 

Regards,

Kelly

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