Insight crashed after update

[Chris Schulte]

I performed a routine update of the Insight app to version 8.6.1 and got the message: The app has been installed but cannot be enabled. Refer to the logs for more information.

Which logs to I check? So far, none of them have been helpful. Quick search on the web hasn't been helpful either.

I'm using Jira Core 8.10.0 and Jira Service Desk 4.10.0.

Please help.

Chris

[yinon_negev · Accepted solution]

Hi Chris.

    The log which will contain the error message is the atlassian-jira.log file, which can be found as described here :https://confluence.atlassian.com/adminjiraserver081/logging-and-profiling-970609439.html.

I would like to encourage to raise a ticket in our Support portal: https://portal.mindville.com/

So you can share your log with us, and we can better investigate the issue you are experiencing.

Kind regards,

Yinon

Mindville Support Team

[Chris Schulte]

After a lot of help from @yinon_negev  I got this working. 

As it turned out, all I had to do was shut down jira, remove JIRA_HOME/plugins/.osgi-plugins and JIRA_HOME/plugins/.bundled-plugins and then restart.

I did not touch anything in JIRA_INSTALL/work/ or /var/atlassian/application-data/jira/caches/insight_indexes. Doing that on the test platform erased all the assets and no amount of indexing could bring them back.