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Integration between Intercom Messenger and Jira Hepfdesk

noa harel
noa harel November 25, 2020

Does anyone have an experiment with the Intercom product and know if it is possible to transfer tickets automatically from the messenger to Jira HelPedsk? And Also to all allow an agent's correspondence with the customer from the ticket in Jira to Messenger?

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Tobias Binna
Tobias Binna
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November 26, 2020

Hi Noa,

I am posting part of our conversation here for everyone to see.

I am the creator of the existing Intercom integration with Jira. Unfortunately, it does not cover this particular use case but we have plans to work on a Jira Service Management (JSM, previously Jira Service Desk) specific solution that may be able to cover this scenario.

If anyone else is interested in JSM specific solution, please reach out to us with your use cases and requirements via the Intercom on toolsplus.io

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Ben Morris
Ben Morris
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July 27, 2021

Hey Tobias - have you moved forward with implementing this in JSM since your last response above?

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Paul Romero
Paul Romero April 1, 2022

@Tobias Binna We'd be very interested in this functionality also.

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