Is it possible to edit email template?

[IT COMCOM]

Hi, is it possible to edit the email template(About ticket opening, closing, etc) or change the language?

[Guilhem Dupuy · Accepted solution]

Hello,

You can send customized e-mail using Automation rules, triggered by the opening, closing, etc of a ticket. This mail can also include field values using what is called Smart values. 

You'll find here more information about smart values and there about automation.

Let me know if it helped,

Guilhem